Payment & Returns Policy
Grade of Magnets
Some of the Neodymium magnet material items in our store may appear seemingly more expensive than some other online stores. All the Neo raw magnets in our store are of Grade N50, significantly more powerful and expensive than the Grade 40 or 42 material on offer at most other stores. We do not compromise on the grade of the material while other stores are usually shy of specifying their grades.
A higher grade and more powerful material allows you to design your applications with a smaller footprint.
Currency
All items in our store are based in US$ prices.
The minimum order value to checkout from our store is US$15.
Payment
Currently, we accept the following methods to pay for our products:
- Cheque/Money Order/Wire : Upon checking and finalised your order. You can send us an email and we will issue you an official invoice for payment. We Will initiate the delivery process once payment is cleared . You can arrange payment in a number of ways:
a) Send payments to us at:
b) Wire : Alternatively, you may choose to wire the payable to the following bank account directly. You need to include US$30 for bank service charges, without which we will be unable to honor your transaction and your remittance less the return bank charges will be returned to you.
Lifton Pte Ltd
Beneficiary Account No : 072-004931-4
Beneficiary Bank & Branch Name : DBS Bank Limited
Beneficiary Bank Address : 12 Marina Boulevard, DBS Asia Central Tower 3 Singapore 018982
SWIFT Code : DBSSSGSG
Bank Code: 7171 - Cash/Cheque On Delivery (C.O.D) : This option is available only for customers in Singapore, who choose to self-collect their orders. Currently, we are unable to arrange Cash or Cheque collection for deliveries by Registered Post or local courier. We do not accept Personal Cheques. Cheques must be crossed/Account Payee Company Cheques.
Taxation
There will be a Goods & Services tax of 7% for Singapore customers.
Prices including delivery are exclusive of any customs or import duties charged at the destination countries.
Return Policy
If you inadvertently made a mistake in your order
Thats ok, mistakes do happen. Lifton Pte Ltd will accept returns on all magnets in original and resalable condition within 30 days of purchase. However shipping fees are not refundable. There is a $10.00 or 20% restocking fee, whichever is greater, for all returned items. Please email us at [email protected] or [email protected] to receive an RMA number before returning any products. All magnets must be shipped in a box in order to comply with international shipping and carrier regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take 3-4 weeks, from receipt of the return, as all products are individually inspected for damage/use.
Neodymium magnets are prone to breaking due to mishandling so extra caution must be exercised during packaging the shipment. We will not accept returns on magnets that have been damaged in transit due to improper handling, incorrect packing or those that show signs of wear.
Custom orders are not eligible for return unless the products do not meet the original specifications.
Please be sure to provide a complete and correct shipping address. Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges. If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier. Any shipments refused by addressee are also subject to shipping and return shipping charges.